Returns & Exchanges

We want you to love your chocolate as much as we do, but if your order isn't quite right, we are happy to offer a refund or replacement within 30 days of purchase. Due to the perishable nature of our products, items must be returned in their original packaging and in a resalable condition.

Return Process

• 1.
  Contact Our Team

  Reach out to our customer service team via email or phone with your order number and the reason for your return to receive a return authorization.

• 2.
  Package Your Items

  Carefully pack the chocolates in their original gift box or sleeve, ensuring they are protected from heat and damage during transit.

• 3.
  Send the Parcel

  Affix the provided return label to your package and drop it off at your nearest authorized postal location or courier collection point.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund or dispatch your replacement within 7-10 business days.